Our Commitment to Your Privacy
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Information We Collect
- Personal Information: Name, billing address, shipping address, email address, phone number, and payment details (credit card or other payment method).
- Order Information: Products purchased, order date, total amount, and transaction history.
- Technical Information: IP address, browser type, device information, cookies, and browsing behaviour on our website.
- Communication: Any correspondence you send to us via email, phone, or contact forms.
How We Use Your Information
- To process and fulfil your orders, including payment processing, shipping, and customer service.
- To communicate with you about your order, updates, promotions, and newsletters (you may opt out at any time).
- To improve our website, products, and services based on analytics and user feedback.
- To prevent fraudulent transactions and ensure the security of our website.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- Service Providers: Payment processors, shipping carriers, and email delivery services that help us operate our business. These partners are contractually obligated to keep your data confidential and use it only for the services they provide.
- Legal Requirements: If required by law or to protect our rights, we may disclose information to comply with legal processes or law enforcement requests.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can choose to disable cookies in your browser settings, but this may affect some website functionality.
Data Security
We implement industry‑standard security measures (SSL encryption, secure servers) to protect your personal information. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
- You may request access to, correction of, or deletion of your personal data at any time.
- You can opt out of marketing emails by clicking the “unsubscribe” link in any promotional email.
- For California residents, we comply with the California Consumer Privacy Act (CCPA) – you have the right to know what data we collect and request its deletion.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our Privacy Policy, please email us at looost-support@outlook.com or call 214‑336‑9414.