30‑Day Return Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return most new, unused, and unopened items within 30 days of the delivery date for a full refund (excluding original shipping charges, if any).
Conditions for Returns
- Items must be in their original condition, with all tags, packaging, and accessories included.
- We reserve the right to refuse returns that show signs of wear, damage, or misuse.
- Final‑sale or clearance items are not eligible for return unless defective.
How to Return an Item
- Contact our support team at looost-support@outlook.com or call 214‑336‑9414 to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for return.
- Pack the item securely in the original packaging (if possible).
- Ship the return package to the following address:Returns Department
2161 Broadcast Drive
ALBUQUERQUE, NM 87101
United States - We recommend using a trackable shipping method, as we are not responsible for lost or delayed return packages.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5‑7 business days. The refund will be issued to your original payment method. Please note that your bank or credit card issuer may take additional time to reflect the credit.
Return Shipping Costs
- If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping fees. Original shipping charges are non‑refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.